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	<title>Comments on: Reputation Management or Customer Service?</title>
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	<link>http://social-media-optimization.com/2007/06/reputation-management-or-customer-service/</link>
	<description>Merging of Traditional Media, SEM and Social Marketing</description>
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		<title>By: David Wilson</title>
		<link>http://social-media-optimization.com/2007/06/reputation-management-or-customer-service/comment-page-1/#comment-12855</link>
		<dc:creator>David Wilson</dc:creator>
		<pubDate>Tue, 12 Jun 2007 12:45:19 +0000</pubDate>
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		<description>Good catch on the typo Nathan. It has been fixed</description>
		<content:encoded><![CDATA[<p>Good catch on the typo Nathan. It has been fixed</p>
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		<title>By: Nathan Gilliatt</title>
		<link>http://social-media-optimization.com/2007/06/reputation-management-or-customer-service/comment-page-1/#comment-12853</link>
		<dc:creator>Nathan Gilliatt</dc:creator>
		<pubDate>Tue, 12 Jun 2007 12:14:06 +0000</pubDate>
		<guid isPermaLink="false">http://social-media-optimization.com/2007/06/reputation-management-or-customer-service/#comment-12853</guid>
		<description>Typo? Looks like &quot;not using social media tactics&quot; should be &quot;&lt;b&gt;now&lt;/b&gt; using social media tactics.&quot; I don&#039;t like to nitpick, but that one sort of makes a difference. ;-)

This is good news for anyone who rides the sardine cans. It&#039;s about time more airlines clued in.</description>
		<content:encoded><![CDATA[<p>Typo? Looks like &#8220;not using social media tactics&#8221; should be &#8220;<b>now</b> using social media tactics.&#8221; I don&#8217;t like to nitpick, but that one sort of makes a difference. <img src='http://social-media-optimization.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>This is good news for anyone who rides the sardine cans. It&#8217;s about time more airlines clued in.</p>
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