Comments on: Adding Chat To Social Networks http://social-media-optimization.com/2008/04/adding-chat-to-social-networks/ Merging of Traditional Media, SEM and Social Marketing Fri, 12 Mar 2010 19:06:56 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Social Media Gets You Free Shipping — Social Media Mom http://social-media-optimization.com/2008/04/adding-chat-to-social-networks/comment-page-1/#comment-46102 Social Media Gets You Free Shipping — Social Media Mom Wed, 07 May 2008 12:07:10 +0000 http://social-media-optimization.com/2008/04/adding-chat-to-social-networks/#comment-46102 [...] Not only does live chat help meet the human primal need that once drove people to the town square but it gives the consumer a chance to benefit in ways that otherwise might not be possible…….. “One of the most overlooked uses of live chat is to see if there are any free shipping coupons from that retailer. I was recently shopping on the Lands End web site and I didn’t want to pay for shipping. So I asked the live chat agent if there were any Lands End free shipping codes. She said that there wasn’t, but if I signed up for their newsletter she would give me free shipping on my order.” [...] [...] Not only does live chat help meet the human primal need that once drove people to the town square but it gives the consumer a chance to benefit in ways that otherwise might not be possible…….. “One of the most overlooked uses of live chat is to see if there are any free shipping coupons from that retailer. I was recently shopping on the Lands End web site and I didn’t want to pay for shipping. So I asked the live chat agent if there were any Lands End free shipping codes. She said that there wasn’t, but if I signed up for their newsletter she would give me free shipping on my order.” [...]

]]> By: Dan Thornton http://social-media-optimization.com/2008/04/adding-chat-to-social-networks/comment-page-1/#comment-41160 Dan Thornton Wed, 16 Apr 2008 13:52:13 +0000 http://social-media-optimization.com/2008/04/adding-chat-to-social-networks/#comment-41160 Chat functionality isn't new, and can be added to any website by existing services. What needs to happen is an evolution of chat to take on elements of status updates on Facebook/Twitter, and also Instant Messaging. Part of the attraction of Facebook/Twitter is that you can participate in a conversation without a real time commitment, and something that can offer elements of that, combined with the benefits of realtime chat, would be a winner in my opinion. Chat functionality isn’t new, and can be added to any website by existing services.

What needs to happen is an evolution of chat to take on elements of status updates on Facebook/Twitter, and also Instant Messaging.

Part of the attraction of Facebook/Twitter is that you can participate in a conversation without a real time commitment, and something that can offer elements of that, combined with the benefits of realtime chat, would be a winner in my opinion.

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