Comments on: American Airlines Crisis Management and Response http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/ Merging of Traditional Media, SEM and Social Marketing Sun, 05 Feb 2012 10:23:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Stephen Michaelson http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-74290 Stephen Michaelson Fri, 18 Sep 2009 02:01:16 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-74290 Thank you for this. The airlines' use of social media is growing at a very healthy rate. We are aggregating the data (as we find it) and doing some rudimentary scoring of airlines’ use of certain social media (Twitter, Facebook, and blogs) on this page: http://www.ex-united.com/social-media/clickable-data-airline-social-media-all-stars/ We have, in one clickable table, the data plus links to each airline’s accounts. Best regards – Thank you for this. The airlines’ use of social media is growing at a very healthy rate. We are aggregating the data (as we find it) and doing some rudimentary scoring of airlines’ use of certain social media (Twitter, Facebook, and blogs) on this page:

http://www.ex-united.com/social-media/clickable-data-airline-social-media-all-stars/

We have, in one clickable table, the data plus links to each airline’s accounts.

Best regards –

]]> By: Christine http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-82200 Christine Sun, 19 Apr 2009 20:13:52 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-82200 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">American Airlines Crisis Management and Response http://tinyurl.com/c3g95g</span></span> American Airlines Crisis Management and Response http://tinyurl.com/c3g95g

]]> By: Christine http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-75838 Christine Sun, 19 Apr 2009 14:13:52 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-75838 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">American Airlines Crisis Management and Response http://tinyurl.com/c3g95g</span></span> American Airlines Crisis Management and Response http://tinyurl.com/c3g95g

]]> By: Airline » American Airlines Crisis Management and Flyers Response http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-46141 Airline » American Airlines Crisis Management and Flyers Response Wed, 07 May 2008 14:45:42 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-46141 [...] David Wilson wrote an interesting post today on American Airlines Crisis Management and Flyers ResponseHere’s a quick excerptAmerican Airlines has been in the news a lot recently because of the cancellation of thousands of flights due to mechanical troubles. What has been interesting is watching how AA have approached this PR nightmare. … [...] [...] David Wilson wrote an interesting post today on American Airlines Crisis Management and Flyers ResponseHere’s a quick excerptAmerican Airlines has been in the news a lot recently because of the cancellation of thousands of flights due to mechanical troubles. What has been interesting is watching how AA have approached this PR nightmare. … [...]

]]> By: Jonathan Bernstein http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-42075 Jonathan Bernstein Tue, 22 Apr 2008 03:25:26 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-42075 American Airlines did appear to have done an excellent job of response, overall, although I was informed by a number of readers of my newsletter that AA's toll-free number, given out in press materials, was completely overwhelmed for some time. Jonathan Bernstein, President Bernstein Crisis Management, Inc. http://www.bernsteincrisismanagement.com American Airlines did appear to have done an excellent job of response, overall, although I was informed by a number of readers of my newsletter that AA’s toll-free number, given out in press materials, was completely overwhelmed for some time.

Jonathan Bernstein, President
Bernstein Crisis Management, Inc.
http://www.bernsteincrisismanagement.com

]]> By: Facebook » American Airlines Crisis Management and Response http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/comment-page-1/#comment-41969 Facebook » American Airlines Crisis Management and Response Mon, 21 Apr 2008 12:35:46 +0000 http://social-media-optimization.com/2008/04/american-airlines-crisis-management-and-flyers-response/#comment-41969 [...] Social Media Optimization wrote an interesting post today on American Airlines Crisis Management and ResponseHere’s a quick excerptWhile AA might have been monitoring blogs, I wonder if they were on MySpace, Facebook and the other social networks listening to the conversation there?… [...] [...] Social Media Optimization wrote an interesting post today on American Airlines Crisis Management and ResponseHere’s a quick excerptWhile AA might have been monitoring blogs, I wonder if they were on MySpace, Facebook and the other social networks listening to the conversation there?… [...]

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