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How Not To Respond To Negative Online Reviews

Yesterday I write about a hotel in Blackpool England that threw guests out after they gave them a bad review online. So it was brought to my attention that the hotel was responding to the negative reviews on TripAdvisor and I wanted to check out what they were saying. Here is a sample of the […]

Posted By: wilsonreport
Post Date: September 23, 2010
Categories:  Reputation Management,
Tags:  No tag found
Hotel Throws Guests Out After Bad Online Review

A hotel in Blackpool England threw a couple out of their hotel after accusing them of leaving a bad review on TripAdvisor. According to the Blackpool Gazette, the manager of the Golden Beach Hotel asked Adrian Healey and his girlfriend Sherrie Andrews to leave two days into their paid, three-night stay, after storming into their room and […]

Posted By: wilsonreport
Post Date: September 22, 2010
Categories:  Reputation Management,
Tags:  No tag found
Reputation Management TSA Style

I came across a fascinating story on Michael Gray’s blog blog about the TSA and how it used its blog to refute a passenger’s story. Nic, is a 28 year old freelancing writer who has a 16 month old son. On her blog last week, Nic a post called “TSA Agents Took My Son”. Her […]

Posted By: wilsonreport
Post Date: October 21, 2009
Categories:  Reputation Management,
Tags:  No tag found
Social Marketing and Sarah Palin

There is a really interesting strategy being played out on Facebook and Twitter by Sarah Palin that Politico wrote about this weekend. Regardless of what you think of her political views, Palin’s social media strategy is worth looking at. Think back to earlier this summer when the national health care debate was all about the […]

Posted By: wilsonreport
Post Date: September 20, 2009
Reputation Management – How not to do it

So if someone writes something negative about you on Twitter how should you respond? Should you: a) Ignore it b) Contact the person directly and see if you can work something out c) Sure them for $50,000 I your answer was c then you must work for Chicago’s Horizon Realty! I came across a post […]

Posted By: wilsonreport
Post Date: July 29, 2009
Categories:  Reputation Management,
Tags:  No tag found
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