Interesting Facebook and Twitter Divergence Amongst Sports Fans

Avid sports fans use Facebook to follow their favorite, but when game time comes, fans prefer the interactivity of Twitter according to a survey conducted by Catalyst Public Relations on behalf of SportsBusiness Journal.

More than three-quarters of avid sports fans who use social media to keep up with their favorite teams use Facebook to interact with their favorite clubs, according to the survey results.

Sites Used By Fans To Follow/Discuss Their Favorite Team(s)
Facebook

  • MLB 83%
  • NBA 77%
  • NFL 86%
  • College Football 79%
  • College Basketball 74%

YouTube

  • MLB 22%

When Looking For a Local Business Search Still Rules

When people are looking to find local businesses, search is still king according to research from the Local Search Association (formerly the Yellow Pages Association).

Two things jumped out at me when looking at this chart. One is that the yellow page numbers seem incredibly high. Have 62% of people really used the yellow pages in the last month?

The second is how far down social media is on this list. Is social media really the 9th most used source to fine a local business today? Is social media really behind newspapers, directories, store circulars and internet yellow pages?

What Winning NBA Title Meant To Dallas Mavericks Socially

Winning the NBA championship paid off for the Dallas Mavericks both on and off the court. The Mavs saw the biggest percentage gains in number of Facebook “likes” and number of Twitter followers among all 16 playoff teams during the 2011 postseason, up 156% and 97%, respectively, between April 15 and June 13.

All 16 teams saw double-digit percentage gains on their official Facebook pages; the league’s official page also saw a 17.5 percent bump.

Below are the counts for each team, ranked in order of Facebook gains.

 

FACEBOOK “LIKES”

Older Facebook Users Starting To Like Brands

Some new data shows that older users on Facebook have started to connect more with brands than they did in the past.

As recently as September 2010, based on research from Wedbush Securities, it seemed as if engaging with a brand in Facebook was just not something that interested Facebook users who are over 55. According to that report, only about one in four of Facebook’s oldest users had “liked” a brand on the site, compared with 60% of those ages 18 to 34.

Why Responding To A Question On Twitter Is Important

We have all experienced it. You are on a company’s web site and see their Twitter username, or we do a search on Twitter for them. We have a quick question that we need answered and send the company a quick tweet looking for help. And we never hear anything. It’s like our tweet went into some cyber black hole.

According to May 2011 research from InboxQ, a service to feed businesses questions from Twitter, six in 10 Twitter users worldwide said they wanted businesses to respond to them on Twitter. Yet just 21% of Twitter users with under 100 followers and 41% of users with over 100 followers said they had actually received a response from a business via Twitter.

How Burt’s Bees Uses Social Media

Good interview with Melissa Sowry, Content and Social Media Manager for Burt’s Bees recently on eMarketer, in which Melissa spoke about how Burt’s Bees uses social media to create buzz about its products, especially Facebook. Burt’s Bees have been able to grow their Facebook fan base from 98,000 to more than 370,000.

Here are some excerpts from that interview:

eMarketer: What drives online word-of-mouth for your brand?

Sowry: Beauty is a category where people take recommendations from their friends and talk about what’s new. They also look to experts for suggestions. For example, if we get a placement in Marie Claire or Lucky where they’re raving about the new tinted lip balm, we might share the link to the page.

How Social Media Expectations Change Over Time

I found the results of a new study from Brandon Hall Group and Covario fascinating. Well all know that usage of social media as a marketing channel continues to increase. But as you gain more experience doing social media marketing, does your expectations change?

And the answer is yes. According to the survey, the more experienced that marketers became in social media marketing, the more uses they saw for it.

 

Is Twitter Just A Niche Service?

I am a big fan of Twitter. I use it a lot to keep up-to-date on what is going on, and also to sell products in the sports markets that we are in.

So I have to say I was more than a little surprised to read the Pew Internet & American Life Project report that only 13% of Internet users in the U.S. use Twitter.

That combined with the data in May from Arbitron and Edison Research has me wondering if Twitter will ever become a mainstream product?

56% Of All Content Shared Online Occurs Via Facebook

More than half of all content shared on the web occurs via Facebook according to a study conducted with StarCom MediaVest Group and Rubicom Partners, and first reported by TechCrunch.

Facebook clearly dominates in the sharing category, accounting for 38% of all sharing referral traffic (the next closest are email and Twitter, tied at 17% each.)  And that’s just the percent of folks who click through.

When examining the raw numbers (links shared but not clicked on), the figure is even higher. In that case, Facebook accounts for a whopping 56% of all shared content on the Web, up 11 points from August, 2010.

Kaiser Chiefs Use Facebook To Sell Out Two Concerts

The music industry was one of the earlier movers on social networks, and it was mainly because of the support of bands that MySpace grew as big as they did.

So I found it really interesting to read an email from Ricky Wilson Of The Kaiser Chiefs to music industry columnist Bob Lefsetz.

In the email, Ricky Wilson spoke about how the Kaiser Chiefs were using the web and Facebook to interact with their fans. Wilson then mentioned:

“We just sold all our tickets for our first two gigs exclusively on our facebook page, which worked a treat”